Looking

Find Nearest Branch
Search

Updates:

Get upto 10%* on our Savings Account Balances with Quantium Bank.

More Details

Dear Customer, We have launched Video KYC facility for New customer to open savings ac

Faq’s

Frequently Asked Questions

Find answers to all your queries about our service.

  •  How do I register for Quantium Bank Online?

    If you aren't registered for internet banking yet, we'd be happy to help you– simply send us an email support@quantiumswiftpay.com or visit your local branch. Alternatively, complete the Personal Internet Banking form or the Non Personal and Business Internet Banking form.

  •  How do I reset my internet banking login password?

    If you've forgotten your login password, or you are locked out of your account we'll need to speak to you to provide you a new password.

    Email Us support@quantiumswiftpay.com. Get issued a temporary password.

    Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. 

  • Login to Novo Royal Online on your desktop computer or mobile browser with the temporary password.
  • Follow the prompts to set up a new password for your account. Make sure you log in within 7 days of receiving your temporary login password so that it does not expire.

  • What are the system requirements for internet banking?

    To find out the system requirements and browser settings required for Quantium Bank, visit this page. 

  • How can I keep my internet banking more secure?

    • Keep your anti-virus software up to date.
    • Check for spyware on your system by using anti-spyware software.
    • Choose a password that cannot be easily guessed and never write your password down. 
    • Never respond to an email that asks for your personal banking information.
    • Never leave the computer unattended while performing transactions online.
    • If possible, use a firewall.
    • Keep your Operating System updated with patches.

  •  Why does Quantium Bank log me out after some time?

    Our automatic time out feature reduces the chance of an unauthorised party gaining access to your personal information. If you leave your Quantium Bank Online session idle for too long, your session will be terminated and you will be required to login again. This security feature cannot be changed on an individual basis and is applicable to all members.

  •  What is the Quantium Bank Mobile Banking App?

    Our mobile banking app has been designed to allow access for your debts whilst you are out and about and on the cross. Even though it does not offer every function available within the popular Quantium Bank on-line internet banking website online, it does let you view your accounts, manipulate your cards, list latest transactions, carry out transfers to new and current payees and make bpay® payments. Our mobile banking app also helps npp faster bills and payid. Which means that you could transfer cash in near real-time to different collaborating economic establishments. You may also pay to someone's electronic mail cope with or cellphone number (in the event that they have payid installation). Our cellular banking app is available on iphone, ipads and android devices. In case you require full capability access, you can log in to background on-line to your cellular device with internet access and a comfortable browser.

  •  Is the Quantium Bank Mobile Banking App secure?

    Our Mobile Banking App puts your security first, with a range of security features and services designed to keep you safe while banking online, including:

    • Ability to block online, international in-store or all card payments
    • Temporarily lock or cancel your card
    • Device Authentication – an extra layer of security for your account that ensures only devices you allow can perform advanced functions such as adding a new payee
    • Use password, PIN, Fingerprint or Face ID to log in on applicable devices
    • Automatic log out if you're inactive for 5 minutes

  • Why can't I view all my historical transactions in the Mobile Banking App?

    The cellular banking app has been designed to be quick and easy to apply while you are out and approximately. This means you may not be capable of access all ancient transaction statistics. On ios you can now get admission to up to seven years of transaction information using the hunt functionality. On android, you can get right of entry to up to one hundred transactions. If the date range of transactions you're seeking out isn't always available within the app, please login to history on line on a mobile browser or computer laptop to view more.

  •  I don’t recognise a purchase in my Account.

    In the Mobile Banking App you can view more information on some transactions. Go to view the transaction listing for your account and tap on the red arrow. This will display further transaction details on certain types of transactions. If you are still not sure, please contact us to find out more.